Warranty

For the following categories of products, Surfaribike will provide warranty service if there are any quality problems or non-human caused problems. Warranty time starts from the time when you receive the goods. Please note that any overdue requests will not be accepted.


Please read the category warranty policy below, for each category the warranty may vary （ Note: The warranty period starts from receive of the item.）

Product	Warranty Period	Warranty Conditions
Frame	24 months	Natural fracture, opening welding, dewelding
Front fork	18 months
Handlebar	12 months	Natural fracture, opening welding, dewelding， cracking, fracture, deformation
Stem	12 months
Crank	12 months
Saddle tube	12 months
Flywheel	12 months
Disc brake (excluding brake pad)	12 months
Thumb shifter	12 months
Kickstand	12 months
Motor	12 months	Performance failure due to poor manufacturing and cannot be repaired. Incase of grid break, no power storage, no power charging and other faults, three warrantys will be given (warrantys will be given if the battery does not circulate, and the warranty period for replacing the battery will be calculated according to the remaining date of the warranty period of the original battery)
Controller	12 months
Charger	12 months
Battery	12 months
Display	12 months
Speed sensor or Torque sensor	12 months

 

Note: There is no warranty in the following situations

1. Improper assembly or failure to comply with the manufacturer's assembly requirements
2. Improper use of products
3. Damage caused by corrosion of drugs and chemicals, and damage caused by irresistible factors such as geological disasters
4. Install components, parts or accessories that are not intended for or compatible with the sold vehicle
5. Damage or failure caused by accident, misuse, abuse or negligence.
6. Labor costs arising from replacement or conversion of parts
7. In the case that the maintenance measures do not comply with the manufacturer's recommendations, the warranty does not cover the fault problems associated with